Archive for February, 2013

‘And then she burst into tears!’

Monday, February 4th, 2013

The Director was describing his recent experience of being an In House coach at his high tech, world competitive company.   An intelligent and empathic man, he had been unable to manage the encounter according to the training materials and course, and his own expectations.  The experience had been really difficult. He was embarrassed for himself and his trainee.

 What about the trainee?  How did this emotional experience affect  her sense of professional competence, in this knowledge based, rather logical organisation?  Was it associated with feelings of shame? Had it made Learning and Development more obviously a risky activity? What had been touched that this coping strategy from her personal life had asserted itself in the coaching session?

 The attraction of an ‘In House’ coaching programme is evident.  Surely it should help spread that sector specific knowledge that makes the difference in today’s competitive markets?  It should be more productive than hiring external coaches, who will not understand the business as well as your own managers?  However, this case shows some of the unanticipated difficulties and it seems unlikely that the pilot will be extended.  Coaching is not training.  It is a powerful learning tool which engages a trainees experience and emotions. This, and its one to one nature which necessarily also involves the emotional responses of the coach, make it complex. With jobs and promotions on the line, feelings and expectations which are often not overtly expressed or even acknowledged will be in play.  However bright and concerned the individuals chosen to deliver In House coaching, they need more than a short course and a reference manual to be able to do so.  Without appropriate development and continuing support it is highly likely to go wrong. 

Sometimes it is better to hire the expert.  Talk to us today!  

 

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