Posts Tagged ‘Talent’
Enterprise Risk and Psychopathic Employees
Saturday, October 1st, 2011
Star employee or Psychopath?
We understand the attraction of trading to those who may show psychopathic tendencies. It is an impersonal activity – a matter of spread sheets and automatic execution into anonymous markets. It offers all the excitement of gambling and computer gaming, with the real risks of the gamble being taken by the employer and apparently mediated by risk management software. It doesn’t require EQ skills.
However, we don’t agree that every trader fits this profile[3]. People who are extremely numerate may not have good EQ. Corporate cultures may reward and encourage what could be described as selfish behaviour[4]. Similarly the effort that went into destroying internal competitors may be the consequence of a failure of performance management. The real risk management issue is not purely individuals (or trading teams). It is both how the organisation assesses and manages performance, and the impact of the prevailing organisational culture on the development and display of these traits.
Psychopathic behaviour damages organisations. Sabotaging colleagues destroys team working, creating a hostile environment with an internal rather than market focus. The consequences include increased churn, with the real talent leaving. Once the realities of working in the organisation are known, attracting good candidates for employment becomes difficult. Promoted into management the damage is worse. Productivity of other teams will plummet as internal competition ‘hots up’, more talent will leave and actions for bullying and harassment will eventually surface. The inevitable resulting internal focus compromises competitive advantage and the organisation’s future.
Fortunately, the psychopath’s ability to blag and charm does not stand scrutiny from effective performance review. A key part of this is the review and feedback process itself. Ironically those who are best qualified to deal with the technical competencies in this population are unlikely to have the interpersonal skill sets to do so, and will feel most challenged by it. Given the risks, it is important that your managers are competent in their interpersonal performance management skills. Talk to us now about how to ensure your managers have the essential interpersonal skill sets to thrive at this challenging task.
[1] University of St Gallen: authors Pascal Scherrer and Thomas Noll
[2]The brain chemistry/mechanism that could be at play has been evidenced by research published by the University of Vanderbilt http://news.vanderbilt.edu/2010/03/psychopaths-brains-wired-to-seek-rewards-no-matter-the-consequences-109865/
[3] Psychopathic tendencies do not automatically mean that an individual becomes a psychopath. The difficulty is semantic, the association with criminality. As we have noted elsewhere, psychology and neurobiology are useful sciences to inform our interaction in the real world which is where organisations operate.
[4] See our ‘Hard Wired to Fail?’ www.theperformancepractice.co.uk/ideas-blog May 2011
‘One out of every 25 business leaders could be psychopathic* ‘
Friday, September 23rd, 2011
- Is your Boss a psychopath?
What a great headline and timely – we’ve all worked with bosses from hell, and at times of turbulence when people are very stressed, these stories have a particular resonance. But the headline is a gross simplification. **1 in 25 out of small sample of 200 individuals – that’s 4% of a really small population.
Many of the skills sets required to be a good boss could easily be confused with those described as psychopathic traits. Doing business means that we are not always authentic in our emotional response to situations. Appropriate senior management behaviours include:
· Always outgoing and charming in public, (even if you’ve just lost a major contract).
· Knowing when not to engage at an emotional level, and even when to ignore individuals (and how not to give offense when you do not).
· Staying adult, (whatever the provocation), with staff, and customers.
· Maximising time to useful contacts; minimising time given to those who are not useful – and making assessments about the ‘usefulness’ of the people concerned.
· Firing people - even if they have families to support and there is no other employment for them.
· Making political accommodations and contracts with people and companies you do not ‘admire’.
Consider also entrepreneurs? Individuals who succeed against the odds – be it in commercial or not for profit sectors tend to have different psychological traits to those of the general population. Some of these traits are not very attractive.
Here is how to protect your organisation from psychopaths:
1 Know your business – it’s hard to fake when managers are knowledgeable about their business.
2 Manage performance – manage performance against objective criteria and agreed timelines. To underline the point, business plans usually come with numbers and dates.
3 Have robust hiring systems.
4 Inform everyone one of and apply relevant processes (including informal networks) to stamp out bullying.
5 Ensure the Organisational Values are alive, not just written on a piece of paper – which means including them in performance management.
Talk to us, in confidence and without obligation about helping your managers develop the competence and confidence to manage effectively. Solutions that engage, motivate and fit around, rather than disrupt the business.
*The Guardian newspaper and other media sources.
**The study was conducted by Dr. Paul Babiak, you will find more – including a (n interesting) check list of psychopathic traits at http://aftermath-surviving-psychopathy.org.
‘The Great Leader’ theory of Management?
Wednesday, July 13th, 2011
When very able, driven entrepreneurs succeed in establishing businesses, a management structure develops over time that supports their strengths and covers their weaknesses. The employed individuals who succeed in these unusual management structures are, by definition, comfortable within the culture, however autocratic it may be. Employees who challenge will be eased out more or less subtly, or leave.
Given market stability, an autocratic structure often works very well – organisational success shows that it is adaptive for the particular market. Command and control has the virtue of a defined hierarchy which enables quick decisions, and the ability to apply resources quickly. However, in changing markets it is less suited. The weaknesses are that same hierarchical decision tree, the lack of internal challenge and loss of touch with reality, and the consequent stifling of innovation. Most entrepreneurial organisations reach their ‘natural’ limit when they are successful enough to require formal capital. This usually occasions the provision of more ‘professional’ management by the funders, with skill sets suited to growing a larger organisation, with the founder retained on some form of earn out.
What happens when an organisation manages to grow beyond this ‘natural’ limit with the founder and team intact? Without innovation and consequent long term competitive advantage it is difficult to see how it could avoid a crisis.
News Corps’ problems seem both significant and multiplying at an alarming rate. A management culture is being exposed where competitive advantage seems to have been based on short term (criminal?) ruthless behaviour. Was the nadir of this in the UK the exposure of Fraser Brown’s illness? Compare this with the treatment of Ivan Cameron. Or are there still more depths to plumb?
The Fourth Estate now takes delight in exposing stories long held back by fear of retribution. And as New Corps are discovering, thanks to the internet, what would in the recent past have stayed as a regional issue is impacting their global business. In the US shareholders are reacting to the evident weaknesses in management and worry about the delivery of promised benefits from the promised takeover of BSkyB. Whilst this story appears to have resonance with Maxwell and even Trollop’s Melmotte, there is little doubt that the ‘The Great Leader’ theory of management is being cruelly exposed.
Talk to us, in confidence and without obligation about helping your managers develop the competence and confidence to manage effectively. Solutions that engage, motivate and fit around, rather than disrupt the business.
Hard Wired to Fail?
Friday, May 6th, 2011
The connections between the physical form and functioning of the brain and behaviour continue to be revealed. Professor James Fallon, a true believer in genetic determinism ( i.e. that behaviour is driven by the brain’s biology), makes an interesting appearance on the BBC’s All in the Mind. He reveals his own personal journey to understanding the importance of environment and nurture, recounting his discovery that he had the brain structures of a psychopath, and comes from a long line of convicted murderers. Yet in his case he has ‘turned out well’. What made the difference was nurture and environment.
At the time of writing the interview is still available on the BBC at http://www.bbc.co.uk/programmes/b010mcl1
It was Alice Miller, back in the 1950s, who pinpointed nurture and the wider environment as key protective factors in child development. Her work was an investigation into how Hitler became such a monster. This work highlighted that most of the children she studied, who were brought up in unacceptable circumstances, went on to be useful members of society, rather than psycho or socio paths. As Fallon demonstrates by his own life– genetics and biology do not inevitably determine behaviour.
It is not necessary to scan the brains of your employees to identify and exclude the undesirable. Some of those problematic brain structures probably explain success – engineers/quantitative people with autistic tendencies for example. But the science does have useful lessons. Environment may switch certain tendencies ‘on’. We see this particularly in organisational cultures which admire strong leadership. ‘Strong’ leadership may just be sociopathic tendencies playing out – RBS and Fred Goodwin and his apparently bullying sales culture being an example.
Just as for the young, environment (culture) is protective for the organisation. Setting expectations and limits, defining and rewarding appropriate behaviour etc. All make a difference.
Good management skills are not a nice to have, they are a requirement for success.
Talk to us, in confidence and without obligation about helping your managers develop the competence and confidence to manage effectively. Solutions that engage, motivate and fit around, rather than disrupt the business.
Change Lessons from Psychopathic Toddlers?
Wednesday, March 30th, 2011
Two leading criminologists (see below) at the American Association for the Advancement of Science conference in Washington have presented studies that they suggest show that violent tendencies may have a biological basis. They believe brain scans on children as young as 3 could identify the future violent and criminal.
What a marvellous idea - that through the marvels of science (rather than messy interaction and assessment), we may identify those who do not conform to our community norms and that we may do so when they are still small enough not to be really dangerous. Even better and very comfortingly, if behaviour is an inevitable result of biology (rather than nurture or environment), then surely nothing may be done to change it. The attraction of the thesis is obvious.
Of course, there is one glaringly obvious flaw. Ask any parent; small kids daily demonstrate psychopathic and anti social tendencies in their almost complete disregard for the wishes and concerns of others. Then they grow up.
Caution is always needed with these discourses – remember phrenology, eugenics and genetic predetermination? They pander to our understandable reluctance to manage difference. Perhaps relevant for a governmental department which is able to make people do things, and a prison service that acts as a final destination storage facility for those who will not or cannot conform. They are particularly damaging when it comes to creating and changing high performing organisations. Building an organisation of ‘People Like Us’ (homogeneity), is not great for success in the fast moving complex markets of the global economy.
The comfort in sameness is understandable. Managing people from very different backgrounds is difficult as it requires the manager to stay adult. It usually challenges the manager’s assumptions about behaviour which will have been built up since childhood – be it how stress (emotion) should be expressed, how women should behave, or the place of people of different sexuality. For high IQ managers, who have often had the personal advantage of a relatively stable upbringing and education, it may be particularly onerous.
With change destroying networks, fracturing teams and making new demands upon existing staff, (never mind the incomers), even once apparently staid ‘people like us’ can suddenly become fractious and difficult. With the pressures of revenue and profit delivery, it is easier to not even try – just buy the myth, the software that promises automated work processes and oust those who complain. Yet the rewards for just a little effort are immense; re-invigorated individuals, engaged and high performing teams, continuity of knowledge and external relationships.
The challenge for senior teams and CEOs is to find of way of helping their managers improve their skills without it feeling too personally risky and distracting from business.
Talk to us, in confidence and without obligation about helping your managers develop the competence and confidence to manage effectively. Solutions that engage, motivate and fit around the business
http://www.telegraph.co.uk/science/8339772/Child-brain-scans-to-pick-out-future-criminals.html