Posts Tagged ‘Talent’
Change Lessons from Psychopathic Toddlers?
Wednesday, March 30th, 2011
Two leading criminologists (see below) at the American Association for the Advancement of Science conference in Washington have presented studies that they suggest show that violent tendencies may have a biological basis. They believe brain scans on children as young as 3 could identify the future violent and criminal.
What a marvellous idea – that through the marvels of science (rather than messy interaction and assessment), we may identify those who do not conform to our community norms and that we may do so when they are still small enough not to be really dangerous. Even better and very comfortingly, if behaviour is an inevitable result of biology (rather than nurture or environment), then surely nothing may be done to change it. The attraction of the thesis is obvious.
Of course, there is one glaringly obvious flaw. Ask any parent; small kids daily demonstrate psychopathic and anti social tendencies in their almost complete disregard for the wishes and concerns of others. Then they grow up.
Caution is always needed with these discourses – remember phrenology, eugenics and genetic predetermination? They pander to our understandable reluctance to manage difference. Perhaps relevant for a governmental department which is able to make people do things, and a prison service that acts as a final destination storage facility for those who will not or cannot conform. They are particularly damaging when it comes to creating and changing high performing organisations. Building an organisation of ‘People Like Us’ (homogeneity), is not great for success in the fast moving complex markets of the global economy.
The comfort in sameness is understandable. Managing people from very different backgrounds is difficult as it requires the manager to stay adult. It usually challenges the manager’s assumptions about behaviour which will have been built up since childhood – be it how stress (emotion) should be expressed, how women should behave, or the place of people of different sexuality. For high IQ managers, who have often had the personal advantage of a relatively stable upbringing and education, it may be particularly onerous.
With change destroying networks, fracturing teams and making new demands upon existing staff, (never mind the incomers), even once apparently staid ‘people like us’ can suddenly become fractious and difficult. With the pressures of revenue and profit delivery, it is easier to not even try – just buy the myth, the software that promises automated work processes and oust those who complain. Yet the rewards for just a little effort are immense; re-invigorated individuals, engaged and high performing teams, continuity of knowledge and external relationships.
The challenge for senior teams and CEOs is to find of way of helping their managers improve their skills without it feeling too personally risky and distracting from business.
Talk to us, in confidence and without obligation about helping your managers develop the competence and confidence to manage effectively. Solutions that engage, motivate and fit around the business
http://www.telegraph.co.uk/science/8339772/Child-brain-scans-to-pick-out-future-criminals.html
Supernova – when your Star explodes
Friday, March 4th, 2011
The Pain of Performance
After much professional struggle and personal pain, you are a Star in your industry. But life is not going so well, using alcohol and maybe some other substances to dull the pain, you lose control in public and are arrested for racist and anti-Semitic defamation. The instantly recognisable face of a global retail brand, the outburst filmed by a bystander goes viral on youtube.com. Then you are fired as your employer attempts to avoid brand contamination. Sober, and publicly shamed, you apologise profusely. But the damage is done.
John Galliano’s very public meltdown caught our attention as managing staff performance – however senior or much of a Star they are – is a key indicator of organisational success. UK organisations have a duty of care towards employees that includes the stress from their employment. Failure will, as Dior are finding out, damage your market and employer reputation, may further damage (and thus increase the risk of your being sued) your failing employee and will certainly waste the monies that you have spent developing and hiring him or her. For Dior to un-mesh their corporate identity with that of the Galliano ‘brand’ is a further cost.
High value services and products require teams to deliver into globalised market places. Leading teams of different generational, functional and cultural backgrounds is a daily reality for most managers. You are part of the team you lead and work alongside them every day, and you may even like them. With current market turmoil, the possibility of reducing stress by average scoring and giving the standard pay rise has gone. No wonder it is difficult to persuade managers to engage with this personal and interpersonal challenge.
No surprise then that the banks and IT developers are talking about developing software that will de-risk the 1:1 of leadership – Cyber or Android Manager to take the pain away?
We beg to differ. The solution starts with the senior team acknowledging the significant risks and costs involved with poor execution of these skills. Performance management belongs to line management rather than HR, as it is in those thousands of ‘moments of truth’ as teams interact that performance is managed. Giving managers the competence that leads to expert and confident delivery requires an accessible, engaging, individually low risk programme that fits around demands of running a business.
Talk to us today, in confidence and without obligation, to ensure your managers produce stellar performance from the whole team
NB: Dig a little deeper into the Galliano story and it transpires that the individual who managed the interface between Galliano and his employer, (Steven Robinson), died four years ago. Perhaps this exposed the designer to the stresses of managing his own relations with a corporate culture, and removed an important reality check. Whilst Galliano will no doubt recover from the shock, it is a shame for both the organisation and the individual concerned that the realisation that there was a problem came only after such public and shaming exposure.
Avoidable risk continues for Beeb
Thursday, February 10th, 2011
‘Being told what to do is not the same as understanding what you should be doing…..Understanding what you should do is not the same as being confident and competent in doing it.‘
The BBC’s official statement[1] following the tribunal verdict against them on ageism and harassment is interesting for the questions it raises. The Beeb admit they were at fault and then promise more ‘training’ for responsible executives and ‘new guidance on fair selection for presenter appointments’. It goes on, ‘These findings also raise questions that need to be addressed by the whole industry.’
We have identified 3 particularly interesting points in the statement.
‘Being told’ or understanding?
Offering yet more training may not solve the problem. Being told what to do is not the same as understanding what you should be doing – albeit it gives HR proof of attending training for the Disciplinary. Understanding what you should do is not the same as being confident and competent in doing it. Setting limits and challenging behaviour is what managers do whatever the group or work team that the manager may be part of thinks. This, after all, is why managers are paid more than others.
Selection Criteria and Competence?
In the tribunal it was apparent that the BBC did not have clear criteria for presenter competence. Given the relatively recent changes to employment law on harassment and bullying, the risks should have been evident. Has the BBC confused the encouragement of an entrepreneurial/creative culture with giving rein to the whims and fancies of ‘Kings and Princes’[2]? Is this much vaunted people business unable to manage people?
Sector leader or follower?
The BBC has significant State guaranteed income. It is hugely economically, culturally and politically powerful. Thus it is difficult to understand why it should be overly concerned about ‘industry practice’. Sector ‘leaders’ do not usually follow the practices of sector ‘followers’ – especially when it comes to talent, a key differentiator of performance.
The Beeb itself now has more than an external PR problem. The BBC generally does better than many large employers at hiring, promoting and retaining female staff, not just presenters. It is this group who must really be wondering about the value of the organisation’s much vaunted statements of equal opportunity. When tested by tribunal process, policy was found not to be practice.
Yet it doesn’t need to be like this. Correctly engaged and motivated even your highest IQ and most creative or technical managers can become super competent in those difficult soft skills they usually avoid. Talk to us, in confidence and without obligation about helping your managers develop the competence and confidence to manage effectively. Solutions that engage, motivate and fit around, rather than disrupt the business.
So, why use people?
Friday, October 15th, 2010
Robo Manager cheaper to run, 24/7 and no EQ problems
The news that Wells Fargo management used ‘robo’ signers to approve mortgage foreclosures caught our eye*. Also in the frame for similar practices are JP Morgan Chase and GMAC Mortgage (Ally Bank). The Wells Fargo VP of Loan Documentation giving evidence in a Florida lawsuit said she only checked if her name and title were correct on the documents. She also signed affadavits stating she had “personal knowledge of the facts regarding the sums of money which are due and owing to Wells Fargo”. These were used in foreclosure proceedings.
This information raises intriguing questions, not least what is the purpose of managers in such institutions? Does the process manage the manager, or does the manager add some value by managing? And even if the (automated?) process worked as designed (aka those affavdavits), then the fact that the lawyers are able to leverage it, shows a management failure with added cost to the organisation. Was the organisational effort to deal with the historically challenging volume of foreclosures such that sight was lost of treating customers (and thus the market) with proper respect? Where were the supervisory and audit functions in the organisations?
What we find most confusing of all is that, if all that was required from management was a signature, why didn’t they use an automatic signature machine? After all why pay people, and put up with all that unpredictability and emotion?
Talk to us, in confidence and without obligation about helping your managers develop the competence and confidence to manage effectively. Solutions that engage, motivate and fit around, rather than disrupt the business.
* See www.ft.com 14/10/10
Competence and Risk….. Pigeons coming home to roost!
Tuesday, September 28th, 2010
The news that the Irish government is to wind up Allied Irish Bank, and in doing must consider the markets reaction and the impact on the Irish economy and government (and of course people), is perhaps an extreme example of the proverbial pigeon coming home to roost.
This one is very tatty indeed having been battered by forays, into the debt boom. If Anglo Irish Bank’s exposure to Quinn Insurance is indicative of a lack of effective risk management and associated management competence, it will be interesting to see what is in the balance sheet at Allied Irish.
The bubble made making money appear easy as the market surged upwards, everyone was a Super Hero – and the risk was managed by wonderful IT systems. But there is no substitute for competence – not just technical risk, but management (governance) competence. The ability to understand what staff are doing, (however arcane or black box it may appear), and when it is appropriate to challenge it, and to do so effectively are key competencies that are developed not innate. Business is still about people.
From the outside we cannot know the motivations, and positive actions that led AIB to build up such a toxic balance sheet. We may however seek to ensure that our own Super Heroes do not fall into the same trap and become homing pigeons.
Talk to us, in confidence and without obligation about helping your managers develop the competence and confidence to manage effectively. Solutions that engage, motivate and fit around, rather than disrupt the business.